Returns & Exchanges
At JUST WATER, we are committed to providing high-quality, sustainable hydration. If you are not satisfied with your purchase, you may request a return for unopened cases within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Package
Ensure the water cartons are in their original, unopened packaging and securely sealed to prevent damage during transit.
Ship Back to Us
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing